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Scenario: The Griffin can't login to Logue's Databases

What to do if your CHC Password is not working...

Question #1: Chestnut Hill College's The Griffin can't remember his login to access peer-reviewed journals from Logue Library.  He knows the personal password that he created and thinks that his login is griffint@chc.edu.  He continues to login until his credentials are locked.

Answer: The login for Logue Library should not contain the @chc.edu.  If you use it, you will not get access.  If you continue to do this, the system will block you because of the login issue.  

Remember: The Griffin username is griffint combined with his password.  This is the correct way to login to Logue's databases.

Question #2: What should the Griffin do now that they are locked out of their CHC Account?

Answer:

(a) Contact the Logue Librarians at Librarians@chc.eduThey will tell him to contact the IT Dept. to get his password reset. Or they will email him a handout with instructions to reset his password himself.

(b) Contact the IT Dept. directly at WHD@chc.edu or phone (215) 248-7195

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Accessibility

Chestnut Hill College’s Logue Library Services are dedicated to providing equal access to library collections and services. Currently, our library facilities are not accessible to persons with mobility needs. However, we are dedicated to providing timely access and reasonable accommodations to persons with accessibility needs. If you have mobility concerns and are unable to use stairs, please contact library services by emailing: librarians@chc.edu or by calling: 215-248-7050.

We also strive to provide seamless and accessible use of the Logue Library Services website. We are in the process of improving the user experience for everyone, and applying the relevant accessibility standards. If you should have any concerns or difficulty navigating our website, please contact library services by emailing: librarians@chc.edu or by calling: 215-248-7050.

You can also report any accessibility concerns to the Director of the Disability Resource Center by emailing disabilities@chc.edu or by calling: 215-242-7738.

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